- (Topic 5)
A student constantly interrupts the presentation to show their knowledge of the subject matter to impress their boss who is also in the class. Which of the following shows how the trainer should handle the situation?

1. A. When the student makes a mistake point it out to the class to embarrass them.
2. B. Publicly announce that the interruptions will not be tolerated.
3. C. Ask the student’s boss to leave the class in order to stop the interruptions.
4. D. On a break talk to the student and ask them to limit their interruptions.

Correct Answer: D

- (Topic 4)
A student asks the trainer an intricate question. Which of the following should the trainer do to interpret the question?

1. A. Ask the student to hold off until the end of the lecture
2. B. Interrupt the student and answer the question
3. C. Occasionally ask for clarification
4. D. Review the objectives

Correct Answer: C

- (Topic 4)
During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?

1. A. Ask another learner to answer the question
2. B. Conduct a group discussion
3. C. Answer the learner’s question
4. D. Explain politics is not applicable to the discussion

Correct Answer: D

- (Topic 3)
A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following isthe MOST appropriate action for the trainer to take?

1. A. On the next break, ask the student privately whether the anecdote was effective
2. B. Ask for a show of hands of those who did not like the anecdote
3. C. Approach the student immediately and ask if everything is alright
4. D. Call an impromptu break and ask what the student thought about the anecdote

Correct Answer: A

- (Topic 6)
An online student poses a question to the instructor that relates to the school’s procedures. The instructor should:

1. A. direct the student to the course description.
2. B. direct the student to the school’s student handbook.
3. C. direct the student to a classmate.
4. D. direct the student to the course syllabus.

Correct Answer: B