- (Topic 3)
An instructor delivers a complex topic and notices that most of the class is continuously falling behind during exercises. Which of the following is the BEST way to prevent this situation?

1. A. Provide real-world examples in the exercises.
2. B. Conduct pre-class assessments to determine the skill levels.
3. C. Provide a written exam before the exercises.
4. D. During introductions have the learners assess their knowledge.

Correct Answer: B

- (Topic 5)
A trainer has just completed a content rich asynchronous training session for a live, formal class and virtual audience. Which of the following methods would be BEST to support their learning when returning to their offices?

1. A. Provide the class with the instructor’s contact information
2. B. Designate a time after the session for individuals to print the training manual
3. C. Have the group exchange contact information and emails
4. D. Provide support documentation via the web

Correct Answer: D

- (Topic 6)
A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?

1. A. Probing
2. B. Higher-order
3. C. Closed-ended
4. D. Hypothetical

Correct Answer: A

- (Topic 4)
Which of the following should a virtual trainer do to build a personal connection between the students in the class?

1. A. Use jokes to build a personal connection to the learners.
2. B. Post evaluation scores to encourage competition.
3. C. Add the students to the trainer's personal social networks.
4. D. Have students post a photo or avatar to represent themselves.

Correct Answer: D

- (Topic 5)
A learner asks a long, drawn-out question that seems to ramble. The question is not clear to the trainer. Which of the following are appropriate next steps? (Select TWO).

1. A. Ask the other learners if anyone understands the question.
2. B. Confirm understanding by restating the question.
3. C. Ask the learner to stay after class to clarify the question.
4. D. Answer the question with the information provided.
5. E. Ask the learner to restate the question.

Correct Answer: BE