- (Topic 4)
A trainer has just covered a procedure within the lesson. Which of the following questioning techniques would be BEST when assessing an individual learner?

1. A. Probing
2. B. Clarifying
3. C. Hypothetical
4. D. Closed-ended

Correct Answer: A

- (Topic 6)
The same student is responding to each question with a raised hand. The instructor is pleased about the student’s motivation but wants to give other students who have raised hands a chance to respond. Which of the following is the BEST action for the instructor to take?

1. A. Call on various students with raised hands to ensure all are participating.
2. B. Call on the student more than others to sustain the student’s motivation.
3. C. Privately speak to the student to see if a higher-level class is more appropriate.
4. D. In private, explain why the student is not being called upon each time.

Correct Answer: A

- (Topic 6)
Which of the following is MOST important in the chat area of a virtual course?

1. A. The trainer should never speak while any students are chatting.
2. B. Because some students are distracted by the chat area, they should never chat while the trainer is teaching.
3. C. The students must know that the chat area is public.
4. D. Spelling must be checked before sending anything in the chat area.

Correct Answer: C

- (Topic 3)
An instructor is delivering a computer training course. Which of the following is the BEST method for delivering the lecture that includes a presentation?

1. A. Stand in front of the projector at the front of the classroom.
2. B. Sit at a desk at the back of the classroom to watch all of the learners.
3. C. Sit behind a computer terminal in the front of the classroom.
4. D. Stand off to the side of the presentation screen at the front of the classroom.

Correct Answer: D

- (Topic 3)
An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom. The graphic type is not compatible for use with the virtual classroom software or the presentation software. The graphic must be shownin the class. Which of the following should the instructor try FIRST?

1. A. Attempt to open the graphic on another computer and use that computer to run the virtual classroom.
2. B. During the class, ask the learners if they are able to open the given file typ
3. C. If so, provide the graphic file via email.
4. D. Ask the provider of the graphic to provide a compatible file format of the graphic.
5. E. Re-create the graphic using another software tool.

Correct Answer: C