- (Topic 4)
During a class, a student points out that one of the procedures that was explained has recently changed and the wrong steps are being taught. Which of the following should the trainer do to maintain an expert status with the class?

1. A. On a break verify the information and inform the class of the findings.
2. B. Inform the class the student is incorrect.
3. C. Ask the student if they are an expert and let them know not to interrupt.
4. D. Inform the client that they need to change their material to match the procedure.

Correct Answer: A

- (Topic 5)
Before instructing a class, the instructor receives information on the students’ experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?

1. A. Mix in the more experienced students with the less experienced students
2. B. Keep the more experienced students together
3. C. Disregard the experience level and arrange students alphabetically
4. D. Make sure the less experienced students are in the back of the classroom

Correct Answer: A

- (Topic 6)
One way to develop constructive competition between groups is by:

1. A. switching group members as often as possible.
2. B. disqualifying the group that is not participating.
3. C. singling out the team members working the most.
4. D. maintaining dynamic feedback throughout.

Correct Answer: D

- (Topic 1)
In a virtual classroom, which of the following would be the BEST reason for an instructor to poll the learners?

1. A. Allows the instructor to deliver exams to each student
2. B. Allows the learners to interact with one another
3. C. Allows the instructor to survey the class
4. D. Allows the instructor to see which learners are participating

Correct Answer: C

- (Topic 1)
Pause at an appropriate place during a presentation can contribute to: (Select TWO)

1. A. Reviewing the material
2. B. Maintaining consistent behavior
3. C. Adding emphasis to a statement
4. D. Pronouncing words properly
5. E. Assessing learner's level of interest

Correct Answer: CE