- (Topic 3)
A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?

1. A. Continue using the video because it works at other locations
2. B. Use a few photos discussing what was covered by the video
3. C. Provide a link to download the video before viewing
4. D. Include the topic in the outline but skip over it in class

Correct Answer: C

- (Topic 4)
When facilitating a group discussion, the trainer must: (Select TWO).

1. A. Put learners together who do not cooperate.
2. B. Handle disruptions discreetly.
3. C. Encourage respectful interactions.
4. D. Abruptly interrupt any conversations that go off topic.
5. E. Give close-ended questions to groups.
6. F. Put learners of the same level together.

Correct Answer: BC

- (Topic 3)
A trainer is preparing to present a class for non-technical students. Which of the following would be the BEST media to prepare?

1. A. Computer-generated printouts of the material
2. B. Video podcasts of the training sessions
3. C. Audio files explaining the processes in the class
4. D. Virtual training sessions providing a comfortable environment

Correct Answer: A

- (Topic 2)
An instructor has a learner in the class that needs to frequently check and reply to email during the course time. Which of the following is the BEST course of action for the instructor to take?

1. A. Dismiss the learner from the class as they are not focused on the material.
2. B. Ask the learner to dismiss themselves from the class when they need to check and reply to email.
3. C. Inform the learner that their action is inappropriate and they need to check their email only during breaks.
4. D. Ask the learner to take the necessary steps to cause the least distraction to the rest of the class.

Correct Answer: D

- (Topic 5)
A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?

1. A. Sympathize with the student and explain why late assignments cannot be accepted.
2. B. Give the student extended time to complete the missing assignments.
3. C. Refer the student to the school's Student Services department.
4. D. Promise the student extra credit points for each assignment turned in on time.

Correct Answer: A