- (Topic 6)
An instructor is aware that there is a certain block of instruction that usually causes some confusion among learners. Which of the following is the BEST course of action for the instructor to take?

1. A. Research additional resources
2. B. Prepare to teach as designed
3. C. Cut the material from the course
4. D. Ask for another instructor to be assigned

Correct Answer: A

- (Topic 3)
An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?

1. A. Tell the learner that their fears are unfounded and to relax.
2. B. Inform the learner they will receive from the course what they put into it.
3. C. Remind the learner that the course is designed for their level and they should do fine.
4. D. Offer to speak to the learner's supervisor.

Correct Answer: C

- (Topic 1)
Which of the following is the MOST effective action for improving participation during a questioning session?

1. A. Call on individuals by name to engage them.
2. B. Have each learner take turns asking and answering a question.
3. C. Ask for raised hands if they know the correct answer.
4. D. Move closer to the participants in order to actively engage them.

Correct Answer: D

- (Topic 5)
The MAIN reason for conducting end-of-course assessments is to:

1. A. Recognize the learner with the highest exam percentage.
2. B. Determine which learners will retake the training.
3. C. Assess the needs of the organization.
4. D. Compare learner achievement to course objectives.

Correct Answer: D