- (Topic 4)
A student has incorrectly answered a trainer’s question. Which of the following responses should the trainer use? (Select TWO).

1. A. Try to clarify the question based on the student’s answer
2. B. Provide hints that will help the student see what was really desired
3. C. Explain how clearly wrong the answer is
4. D. Do not ask any further questions and continue on with the class
5. E. Ask if any other students are more intelligent and can answer correctly

Correct Answer: AB

- (Topic 6)
A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).

1. A. Express regret that the instructor’s policy does not permit assignments to be submitted late.
2. B. Give the student money and/or goods to allow the student to concentrate on course assignments.
3. C. Listen sympathetically and wish the student luck in the rest of the course.
4. D. Permit the student to submit the next few assignments late.
5. E. Inquire about the safety of the student’s family while expressing sympathy for the student’s situation.

Correct Answer: DE

- (Topic 4)
A student insists on asking advanced non-relevant questions during class. The instructor believes the student is challenging their knowledge. Which of the following shows how the instructor would BEST handle the situation?

1. A. Address the issue in private with the student at the next break.
2. B. Address the issue by removing the student from the classroom.
3. C. Address the issue publicly in front of the class.
4. D. Address the issue by ignoring the student.

Correct Answer: A

- (Topic 5)
At the beginning of a course, an instructor suspects that a student has not grasped the information covered in a prerequisite course. Which of the following should the instructor do?

1. A. Direct the student to additional resources.
2. B. Consult the student's transcript.
3. C. Suggest that the student drop the course.
4. D. Contact the student's advisor for an explanation.

Correct Answer: A

- (Topic 6)
Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?

1. A. Converting all documentation to web formats and hosting them internally.
2. B. Converting all documentation to PDF (downloadable) formats and hosting them externally.
3. C. Converting all documentation to web formats and hosting them externally.
4. D. Converting all documentation to PDF (downloadable) formats and hosting them internally.

Correct Answer: C