- (Topic 6)
During the introduction a student states an objective was not mentioned. The instructor finds that the objective is a personal objective of the student. Which of the following would be the MOST likely solution?

1. A. Meet with the student outside of class to discuss their interruption.
2. B. Direct the student to the course developer.
3. C. Explain that the course is pre-built and cannot be changed.
4. D. As time permits, include information about the missing objective.

Correct Answer: D

- (Topic 5)
A trainer wants to be able to verify that the students’ knowledge has increased on the
course subject. Which of the following methods should a trainer use to verify the increase in knowledge?

1. A. Evaluate the students at the end of the course on their knowledge.
2. B. Ask the students if they have learned anything from the course.
3. C. Survey the students on the trainer’s teaching ability.
4. D. Conduct pre-course and post-course evaluations of the students.

Correct Answer: D

- (Topic 1)
When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor?

1. A. Business results
2. B. Environment
3. C. Learning effectiveness
4. D. Courseware

Correct Answer: C

- (Topic 5)
While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?

1. A. The trainer’s home phone number
2. B. The trainer’s email address
3. C. The company representative’s phone number
4. D. The trainer’s company website address

Correct Answer: B

- (Topic 1)
An instructor is instructing a class of thirty learners. One learner is constantly disrupting the class by talking in a loud voice. Which of the following actions should the instructor take FIRST?

1. A. Discreetly talk to the learner and explain proper classroom etiquette
2. B. Give the learner a disapproving look until the talking stops
3. C. Use humor in front of the class to keep the learner quiet
4. D. Tell the learner to leave the classroom

Correct Answer: A