- (Topic 1)
When delivering lecture in a virtual classroom environment, an instructor should:

1. A. Use markup tools (e.
2. B. highlighter) to guide the learners focus.
3. C. Record as much as possible ahead of time to avoid misspeaking.
4. D. Use open-ended questions to facilitate discussion.
5. E. Only use live video as a backup plan due to bandwidth restrictions.

Correct Answer: A

- (Topic 3)
An instructor noticed that several learners were not paying attention, not completing the assigned tasks, and were uninterested in the topic discussed. Which of the following is the BEST action to motivate these learners?

1. A. Assign teams for a competitive group activity.
2. B. Stress the importance of focusing at all times.
3. C. Move to another topic and come back to this one later.
4. D. Send everyone on a break and resume the topic after break.

Correct Answer: A

- (Topic 2)
After delivering a course and reviewing the course evaluations, the instructor notices that the majority of the learners reported having difficulty with a required course topic. Which of the following is the BEST way to handle this information?

1. A. Remove the difficult areas of the course.
2. B. Ask the course designer to rewrite the objectives.
3. C. Recommend that the course be cancelled.
4. D. Recommend that a pre-requisite course be created.

Correct Answer: D

- (Topic 4)
An instructor has been asked to develop a customized training course for a company. Which of the following should the instructor do FIRST?

1. A. Purchase the equipment and material needed for the training course.
2. B. Conduct a needs assessment with the company managers.
3. C. Develop the training course and then ask the company to review it for accuracy.
4. D. Ask for a list of personnel that will be attending the training.

Correct Answer: B

- (Topic 5)
Which of the following are reasons trainers compile an end-of-class report? (Select TWO).

1. A. To document any disciplinary issues that arose with training personnel
2. B. To document any modifications the trainer made from course design
3. C. To evaluate the success of course design
4. D. To protect the trainer from participant formal complaints
5. E. To evaluate the competence of the course designer

Correct Answer: BC