- (Topic 5)
At the beginning of a course that the trainer is presenting for the first time, the trainer should:

1. A. explain the mandated courseware is not the trainer’s choice.
2. B. ask the students to fill out the trainer evaluation.
3. C. ask the students to introduce themselves.
4. D. ask the students to return the next day because the trainer is not prepared.

Correct Answer: C

- (Topic 1)
An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

1. A. Use humor that will create a positive mood.
2. B. Tell the learners that the class will run late that day
3. C. Have the learners introduce themselves.
4. D. Proceed with the course material.

Correct Answer: A

- (Topic 2)
When delivering a class for a group that contains primarily kinesthetic learners, it is important to:

1. A. Let each participant tell their own story about how they have applied the course content.
2. B. Share many examples of how the content should be used.
3. C. Allow for sufficient practice time.
4. D. Have the participants brainstorm ideas for content application.

Correct Answer: C

- (Topic 2)
A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?

1. A. Ask the training manager to make adjustments to the course prior to the class.
2. B. Acquire updated curriculum for maximum learner benefit.
3. C. Present the course as is but incorporate the updated information.
4. D. Present the course as set by the course designer.

Correct Answer: C

- (Topic 2)
In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO).

1. A. Refer the question to another learner.
2. B. Repeat the question back to the learner.
3. C. Ask the learner if the question was answered.
4. D. Answer the question immediately.
5. E. Quiz the learner on the material.

Correct Answer: BC