- (Topic 2)
What controls the publishing and retiring process for knowledge articles?

1. A. Approval Policies
2. B. Approval Definitions
3. C. Workflow Designer
4. D. Workflows
5. E. State Lifecycle

Correct Answer: C
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeWorkflows.html

- (Topic 3)
When importing data, what happens to imported rows, if no coalesce field is specified?

1. A. All rows are rejected from the import, as coalesce field is required.
2. B. All rows are treated as new record
3. C. No existing records are updated.
4. D. Duplicate rows are rejected from the import.
5. E. All rows are treated as new records, but errors will be flagged in the import log.

Correct Answer: D
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing

- (Topic 3)
Farm a form, what would you click, to modify the order of the fields on the form? Choose 2 answers

1. A. Context Menu > Configure > Form Layout
2. B. Context Menu > Form > Layout
3. C. Right click on header > Configure > Form Design
4. D. Context Menu > Configure > Form Designer
5. E. Right click on header > Configure > UX Dashboard

Correct Answer: AC

- (Topic 1)
The display sequence is controlled in a Service Catalog Item using which of the following?

1. A. The Default Value field in the Catalog Item form
2. B. The Sequence field in the Catalog Item form
3. C. The Order field in the Variable form
4. D. The Choice field in the Variable form

Correct Answer: C

- (Topic 3)
What section on a task record is used to see the most recent updates made to a record?

1. A. Related List
2. B. Activity Stream
3. C. Audit Log
4. D. Timeline

Correct Answer: B