- (Topic 2)
What is an Event in ServiceNow?

1. A. An Event is a trigger that has a direct response in the platform
2. B. An Event is an indication to the ServiceNow processes that something has occurred
3. C. An Event is an indicator that a Priority 1 (P1) Incident has been logged
4. D. An Event is a recognized, scheduled occurrence of a process

Correct Answer: B

- (Topic 2)
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non- managers) can submit the order?

1. A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
2. B. Create Catalog Item and use the Not Available list to specify the Manager Group
3. C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
4. D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Correct Answer: B
Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html

- (Topic 3)
What Service Catalog feature do you use to organize items into logical groups?

1. A. Variable sets
2. B. Catalog items
3. C. Sections
4. D. Categories

Correct Answer: A

- (Topic 2)
What kind of data can Import Sets use to populate tables in ServiceNow?

1. A. CSS, SOAP, and Excel
2. B. XM
3. C. CSV, and Excel
4. D. SOAP, REST, and XML
5. E. XML, SOAP, and CSS

Correct Answer: B
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/concept/c_ImportDataUsingImportSets.html

- (Topic 3)
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

1. A. Requests can contain many items; and Items can be any item from the catalog.
2. B. Vendors can sell multiple products; and products can be sold by multiple vendors.
3. C. A Task can trigger many Workflows; and a Workflow can trigger many Tasks
4. D. A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

Correct Answer: B