- (Topic 2)
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

1. A. Common Service Data Model (CSDM)
2. B. Service Mapping Utility (SMU)
3. C. Service Schema Map (SSM)
4. D. CMDB Class Manager (CMDBCM)
5. E. CI Class Manager (CICM)

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/csdm-implementation/concept/csdm-basics.html

- (Topic 2)
A change request has been approved and assigned to you as the system administrator to
change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

1. A. Go to the Number Maintenance application and change the prefix to "IN" for incident
2. B. Create a Business Rule that modifies the prefix before the Insert operation
3. C. The prefix of an incident cannot be changed because it is a built-in feature
4. D. Submit a Change Request to ServiceNow Technical Support

Correct Answer: A

- (Topic 3)
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

1. A. Role Assignment Rules
2. B. CRUD Rules
3. C. Scripted User Rules
4. D. Access Control Rules
5. E. User Authentication Rules

Correct Answer: D

- (Topic 3)
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

1. A. Request + Response
2. B. Save + Update
3. C. Write + Read
4. D. Submit + Query
5. E. Insert + Verify

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/rome-application-development/page/script/client-scripts/concept/client-script-best-practices.html

- (Topic 2)
What is the name of the table relationship, where two or more tables are related in a bi- directional relationship, so that the related records are visible from both tables in a related list?

1. A. Database View
2. B. Many to Many
3. C. One to Many
4. D. Extended

Correct Answer: B
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_DataManagement.html