- (Topic 1)
What are the two aspects to LDAP Integration?

1. A. Data Population
2. B. Data formatting
3. C. Authorization
4. D. Authentication

Correct Answer: AD

- (Topic 3)
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

1. A. Click Personalize List
2. B. Right click on any column heade
3. C. Context Menu > Configure > List Layout
4. D. Click List Context Menu > Personalize List
5. E. Click List Content Menu > Configure > List Layout

Correct Answer: B
To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu2. This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons2. Users can also drag and drop the fields to change the order of the columns2.
References
✑ How To Configure List and Form Layouts | by ServiceNow Scholar - Medium2

- (Topic 3)
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?

1. A. Style
2. B. Format
3. C. Data
4. D. Configure
5. E. Group by

Correct Answer: D

- (Topic 3)
‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

1. A. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category
2. B. Add User Criteria for HR Manager Group on the Category’s Can Read list
3. C. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.
4. D. Add User Criteria for HR Manager Group on the Can Read list of the article

Correct Answer: B

- (Topic 2)
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

1. A. Have them clear their cache.
2. B. Have them use the gear icon to set the employee’s time zone.
3. C. Recommend they use Chrome, instead of Explorer.
4. D. Use the system properties to correct the instance’s time zone.
5. E. Have them correct the time zone on their computer.

Correct Answer: E
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171