- (Topic 2)
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

1. A. Specify the Dept_Mgr role on the catalog content block
2. B. Add the Department Manager group to the catalog item’s user criteria
3. C. Add the Department Manager group to the catalog item’s ACL
4. D. Only publish the item in the HR service catalog
5. E. Use a Dept_Mgr ACL on the HR service catalog

Correct Answer: C

- (Topic 3)
What options can you see, when you fight click on a Cl, from the Cl dependency view map? Choose 3 answers

1. A. View Affected Cis
2. B. View Related Tasks
3. C. View Recent Outages
4. D. View Cases
5. E. View Knowledge

Correct Answer: ABC

- (Topic 3)
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

1. A. Name: incident”; Permission: write; Role: itil
2. B. Name: incident Any, Operation: write, Permission: itil
3. C. Name: incident.*; Operation: write; Permission: itil
4. D. Name: incident None, Permission: create: Role: itil
5. E. Name: inciden
6. F. None; Operation: create; Role: itil

Correct Answer: D

- (Topic 2)
Which of the following are not included in an Update Set, by default? (Choose four.)

1. A. Homepages
2. B. Data
3. C. Published Workflows
4. D. Business Rules
5. E. Schedules
6. F. Database changes
7. G. Related Lists
8. H. Report Definitions
9. I. Scheduled Jobs
10. J. Client Scripts
11. K. Views

Correct Answer: ABEF
Reference: https://docs.servicenow.com/bundle/paris-servicenow- platform/page/administer/workflow- administration/concept/c_WorkflowMovementWithUpdateSets.html

- (Topic 1)
When working on a form, what is the difference between Insert and Update operations?

1. A. Insert creates a new record and Update saves changes, both remain on the form
2. B. Insert creates a new record and Update saves changes, both exit the form
3. C. Insert saves changes and exits the form, Update saves changes and remains on the form
4. D. Insert saves changes and remains on the form, Update saves changes and exits the form

Correct Answer: B